Terms of Service

General Terms for Vidd AB, version 2026:2, last updated 2026-08-11

1 Introduction and background

1.1 These general terms and conditions (the “General Terms”) govern the use of the software platform and services provided by Vidd AB, reg. no. 559504-9205 (“VIDD”) (the “Service”). These General Terms apply between VIDD and you as customer (the “Customer”) and govern the Parties’ general obligations and rights. The Service is directed exclusively at businesses, and only legal entities may be Customers. VIDD and the Customer are referred to below jointly as the “Parties” and individually as a “Party”. The person accepting these General Terms on behalf of the Customer warrants that they are authorised to bind the Customer.

1.2 An agreement between the Parties is entered into when these General Terms have been accepted, which occurs in connection with the Parties’ express acceptance of a subscription agreement or order confirmation, digitally or physically (the “Subscription Agreement”), which together with these General Terms constitutes the Parties’ agreement (the “Agreement”). Any terms deviating from these General Terms must be expressly stated in the Subscription Agreement in order to apply. Special terms may apply to add-on services.

1.3 The specific content and scope of the Service are set out in the Subscription Agreement and the service description provided by VIDD from time to time. The Subscription Agreement also states the price, the billing period, any agreed fixed term, and a link to these General Terms.

2 Provision of the Service

2.1 The Service is provided to the Customer via the internet as Software-as-a-Service (SaaS), whereby the Customer purchases a subscription to the Service, which is made available to the Customer online.

2.2 The Customer receives a limited, terminable, non-exclusive and non-transferable right to use the Service in accordance with the Agreement for the Customer’s internal business operations, against payment of fees in accordance with the Agreement or the price list applicable from time to time. Payment of fees and fulfilment of the Agreement is a necessary precondition for the right to use the Service. If the Parties have agreed on resale, section 4 applies in addition.

2.3 The Service is provided as is. The right to use the Service is not conditional upon any particular version or function at any particular point in time, but provides access to the Service as provided at any given time. The provision of the Service is not conditional upon delivery of future versions or functionalities.

2.4 VIDD continuously develops the Service and reserves the right to make improvements, additions and changes, remove functions and correct errors in the Service. If such a change has more than a limited negative effect on the Customer’s use of the Service, VIDD shall notify the Customer no later than thirty (30) days before the change enters into force. If the change disables material functions or permanently removes a function constituting a material part of the Service, the Customer is entitled to terminate the Agreement with effect from the entry into force of the change and to receive a proportional refund of fees paid in advance for the period thereafter.

2.5 The Customer is itself responsible for obtaining, clearing the rights to and importing the information the Customer intends to process in the Service (the “Customer Data”). If the Customer wishes VIDD’s assistance with importing Customer Data, this is done under a separate agreement against consulting fees at the applicable rates.

2.6 VIDD has the right to engage subcontractors for the fulfilment of its undertakings. VIDD is liable for the work of subcontractors as for its own.

2.7 VIDD has the right to provide all or parts of the Service from another country within the EU/EEA, provided that VIDD otherwise complies with the terms of the Agreement.

3 Right of use

3.1 The Service may only be used during the subscription period, for the Customer’s internal business operations and to the extent (e.g. number of users or other parameters) specified in the Agreement. The Customer may expand the scope in accordance with the price list applicable from time to time or by agreement with VIDD.

3.2 The Customer undertakes to:

(a) follow the user instructions for the Service provided by VIDD;
(b) procure and maintain the equipment and related services needed to use the Service, including but not limited to internet connection, hardware and operating systems;
(c) actively and continuously contribute to identifying and minimising risks related to the provision of the Service;
(d) be responsible for backing up Customer Data;
(e) ensure that Customer Data is free from viruses, trojans, worms or other malicious software and cannot otherwise damage or adversely affect VIDD’s systems or the Service;
(f) keep login credentials, security methods and other information provided by VIDD for access to the Service confidential, and immediately notify VIDD if an unauthorised person has gained knowledge of such information; and
(g) make payment on time in accordance with the Agreement.

3.3 The Customer is not entitled to, and undertakes not to: (i) transfer or assign, in whole or in part, any asset or right to use the Service to any third party without VIDD’s prior written approval, except as expressly set out in section 4; (ii) copy, decompile, attempt to derive source code, methods, algorithms or procedures from the Service or otherwise engage in reverse engineering, modify, adapt or create new works or software based on the Service; (iii) remove, conceal or circumvent VIDD’s trademarks or copyright notices in the Service; (iv) attempt to circumvent licence keys or other usage restrictions in the Service; or (v) use the Service for any illegal or unauthorised purpose.

4 Resale to End Customers

4.1 This section 4 applies only if the Parties have agreed in the Subscription Agreement that the Customer may resell the Service. In such case, VIDD grants the Customer a non-exclusive and non-transferable right to, during the term of the Agreement, grant licences to the Service (“Sublicences”) to its own customers (“End Customers”) for the End Customers’ internal business operations.

4.2 The Customer sets its own price towards End Customers. The Customer’s fee to VIDD for End Customers’ licences is set out in the Subscription Agreement and may be based on the End Customer’s size or other parameters specified therein. If an End Customer’s use grows such that a larger licence package is required under the Subscription Agreement, VIDD has the right to adjust the fee correspondingly as of the next billing period.

4.3 The Customer is responsible for its relationships with End Customers, including agreements, pricing, integration and first-line support. The Customer shall ensure that End Customers use the Service under terms no less strict than these General Terms, and inform End Customers of VIDD’s ownership of the Service. VIDD has no contractual relationship with, and no liability towards, End Customers.

4.4 The Customer is responsible for handling personal data matters and other regulatory matters in relation to its End Customers. Where required, the necessary data processing agreements shall also be entered into between the Customer and the End Customer.

4.5 Sublicences terminate automatically when the Agreement terminates. The Customer may not grant rights to the Service beyond what is set out in this section 4.

5 Service start

5.1 VIDD shall provide the Service to the Customer from the day specified in the Agreement (the “Start Date”), by providing the Customer with login credentials and/or other instructions for access to the Service. The Start Date occurs when VIDD has made the necessary login credentials and instructions available to the Customer.

5.2 As part of the registration process, the Customer shall register an administration account. User accounts are created and administered by the Customer. A user account may not be shared or used by more than one (1) user.

6 Availability and security

6.1 The Service is normally available via the internet around the clock, seven days a week. However, VIDD and its subcontractors have the right to take measures affecting the availability of the Service if VIDD considers it necessary for technical, service, operational or security-related reasons.

6.2 Planned outages due to system maintenance are notified to the Customer in advance. Planned operational and maintenance windows are announced in the Service interface and/or on VIDD’s website. Unplanned outages may occur. To the extent VIDD is responsible for, and can reasonably influence, such an outage, VIDD shall endeavour to remedy the fault promptly.

6.3 VIDD is committed to providing a secure and reliable service and strives at all times to maintain adequate administrative, physical and technical security measures.

6.4 If the Customer’s use of the Service, in VIDD’s assessment, risks causing more than minor harm to VIDD or to another VIDD customer, VIDD may shut off or restrict the Customer’s access to the Service. VIDD may not take more intrusive measures than is justifiable in view of the circumstances of the individual case. The Customer shall be notified without delay of any restrictions under this clause.

7 Support

7.1 VIDD develops the Service continuously. The Customer’s subscription ensures that the Customer has access to the latest version of the Service and the right to certain support.

7.2 The Agreement entitles the Customer to support regarding operational questions about the Service. The Customer shall appoint one (1) administrator/superuser, who is the person entitled to contact VIDD in support matters on the Customer’s behalf. If VIDD makes an FAQ available, the Customer shall first seek answers there before contacting VIDD’s support.

7.3 Unless otherwise agreed, VIDD provides product support via email and/or a chat function in the Service interface on business days excluding public holidays. On the day before a public holiday, VIDD reserves the right to keep support closed. Support questions are answered via email, chat function and/or telephone, normally within two business days. Support cases are prioritised by time of receipt.

7.4 The support provided by VIDD shall be in reasonable proportion to the Customer’s subscription fee. VIDD reserves the right, upon prior notice to the Customer, to charge a special support fee if the Customer’s requests for support, or the volume of support cases from the Customer, is unreasonable in VIDD’s assessment.

8 Personal data and data processing

8.1 VIDD is the data controller for processing of personal data where VIDD determines the purposes and means, for example data concerning the Customer’s contact persons and users. Such processing is governed by VIDD’s Privacy Policy in force from time to time, available on VIDD’s website. The Privacy Policy forms an integral part of the Agreement.

8.2 Where VIDD processes personal data contained in Customer Data on behalf of the Customer, VIDD is a data processor under the General Data Protection Regulation. Such processing is governed by VIDD’s Data Processing Addendum, which forms an integral part of the Agreement and applies from the Start Date.

8.3 VIDD may collect information about the use of the Service via automated tools in order to secure, maintain and improve the Service and for statistics and analysis. VIDD has the right to use and publish such information in aggregated and de-identified form, in such a way that it cannot reasonably be attributed to the Customer or Customer Data.

8.4 VIDD does not share directly identifiable Customer Data with third parties without the Customer’s instruction or express approval, except where required by law or a decision of a public authority.

9 Fees and payment terms

9.1 For the Service, the Customer shall pay, against invoice in advance, the fee for the Service and any one-time start-up fee. Unless otherwise stated in the Agreement, fees and billing periods follow the prices made available by VIDD from time to time.

9.2 All remuneration under the Agreement is stated in Swedish kronor and exclusive of value added tax. Payment shall be made within thirty (30) days from the invoice date unless otherwise stated in the Agreement.

9.3 VIDD has the right to change the prices for the Service no more than once per twelve-month period, by written notice to the Customer no later than thirty (30) days before the change enters into force. If the Customer does not accept a price increase, the Customer has the right to terminate the Agreement with effect from the date the increase enters into force, without observing the notice period in clause 10.1.

9.4 In the event of late payment, VIDD is entitled to default interest pursuant to Section 6 of the Swedish Interest Act, a statutory reminder fee, and compensation for debt collection costs pursuant to the Swedish Act (1981:739) on Compensation for Debt Collection Costs etc. (or equivalent applicable law or regulation from time to time). VIDD is also entitled to compensation for work and costs arising if a claim must be pursued before a court or the Swedish Enforcement Authority.

9.5 If, despite a written reminder, the Customer has not paid an overdue fee within ten (10) days from the reminder, VIDD has the right to suspend the Customer’s access to the Service (including any End Customers’ access) until full payment has been made. Suspension does not mean that the Agreement is terminated and does not release the Customer from the obligation to pay for the suspension period.

10 Term and termination

10.1 The Agreement applies from the Start Date and runs until further notice, unless a fixed term is stated in the Subscription Agreement. Either Party may terminate the Agreement in writing with three (3) months’ notice — where a fixed term has been agreed, however, at the earliest with effect from the end of the fixed term.

10.2 Either Party has the right to terminate the Agreement with immediate effect if the other Party materially breaches the Agreement and does not remedy the breach within thirty (30) days from written notice to do so. VIDD additionally has the right to terminate the Agreement with immediate effect if the Customer is insolvent, declared bankrupt, subject to company reorganisation or liquidation, or for any other reason cannot be expected to fulfil its payment obligations.

10.3 Upon termination of the Agreement, the Customer’s and any End Customers’ right to use the Service ceases, and VIDD has the right to deregister the Customer’s login credentials.

10.4 The Customer is responsible for exporting Customer Data before the last active subscription day. If the Customer wishes VIDD’s assistance with the export, this is done against consulting fees at the applicable rates. Thirty (30) days after termination of the Agreement, VIDD deletes Customer Data in the Service, unless longer storage is required by law. Deletion of personal data takes place in accordance with the Data Processing Addendum.

11 Limited warranty

11.1 VIDD provides a limited warranty that the Service will function substantially as described. The Parties acknowledge that the Service and its delivery are not entirely free from errors and that improvements to the Service are an ongoing process.

11.2 VIDD does not warrant that the Service meets the Customer’s requirements, that it functions with the Customer’s choice of equipment, systems or settings, or that it is uninterrupted or free from errors, nor that information generated through the Service is complete and correct. Data provided via the Service comes from sources that VIDD has assessed as reliable but is provided as is. Information and analyses generated in the Service constitute decision support based on available data; the Customer is urged to verify the information before relying on it and remains itself responsible for its own obligations, assessments and any reporting under applicable law.

11.3 If the Service does not function in accordance with the limited warranty, VIDD shall correct confirmed errors at its own expense. Errors that seriously affect the function of the Service shall be corrected as soon as possible and commercially reasonable; VIDD decides when and how an error is to be corrected. If an error that seriously affects the function of the Service has not been corrected within thirty (30) days from the Customer’s written error report, the Customer has the right to terminate the Agreement with immediate effect and to receive a proportional refund of fees paid in advance for the period after termination.

12 Complaints

12.1 Complaints regarding faults or defects shall be made in writing within thirty (30) days from when the Customer discovered or ought to have discovered the fault or defect. The Customer shall provide the information and material VIDD reasonably needs to investigate and remedy the fault.

12.2 Claims for compensation shall be presented in writing without undue delay and no later than six (6) months from the date of the damage. Failing this, the right to compensation is forfeited.

13 Limitation of liability

13.1 VIDD is not liable for indirect or consequential damage, such as loss of profit or savings, loss of information, loss of goodwill, administrative sanctions or fines, imposed tax or costs of cover purchases, nor for damage suffered by an End Customer or any other third party.

13.2 VIDD is not liable for damage caused by errors or deficiencies in information entered into the Service by the Customer, by security deficiencies in the Customer’s own systems, or by interruptions, disturbances or regulations in the operation of any part of the internet. VIDD is not liable for loss of Customer Data beyond what follows from section 8 and the Data Processing Addendum.

13.3 Links in the Service to websites not owned or controlled by VIDD are provided for convenience only. VIDD is not responsible for the content of such websites.

13.4 VIDD’s aggregate and total liability towards the Customer in respect of one or more events, whether related or not, is limited to an amount corresponding to the fees paid by the Customer for the Service during the twelve (12) months immediately preceding the date of the damage.

13.5 The limitations in this section 13 do not apply to damage caused intentionally or by gross negligence, or where liability follows from mandatory law.

13.6 The Parties agree that the limited warranty in section 11 and the limitations in this section 13 are a precondition for the terms and prices at which the Service is offered.

14 Intellectual property rights

14.1 VIDD and/or its licensors hold all rights, including intellectual property rights, to the Service and the trademarks, source code, software and documentation included therein. Intellectual property rights to changes, developments and adaptations of the Service, as well as to improvement suggestions submitted by the Customer, vest in VIDD. The Agreement does not entail any transfer of intellectual property rights.

14.2 VIDD makes no claim to ownership of Customer Data. The Customer is responsible for ensuring that the necessary rights to Customer Data have been obtained from the relevant rights holders and that Customer Data does not infringe the rights of any third party.

15 Confidentiality

15.1 Each Party undertakes, during the term of the Agreement and for five (5) years thereafter, not to disclose, without the other Party’s express consent, information about the other Party’s business that may be regarded as a trade or professional secret or that has otherwise been provided subject to confidentiality. Customer Data shall always be regarded as the Customer’s confidential information.

15.2 Each Party is responsible for ensuring that its employees and consultants observe these confidentiality provisions.

15.3 The confidentiality undertaking does not apply to information that: (i) is or becomes publicly known other than through a breach of the Agreement; (ii) a Party possessed before receiving it from the other Party; (iii) a Party has lawfully received from a third party without confidentiality restrictions; (iv) a Party is obliged to disclose under law, a court or authority decision, or applicable stock exchange rules; or (v) VIDD is entitled to process and use under section 8.

16 Force majeure

16.1 If a Party is wholly or partly prevented from fulfilling its obligations under the Agreement due to a circumstance beyond the Party’s control that the Party could not reasonably have foreseen when the Agreement was entered into — such as government intervention, war, riots, strikes, natural disasters, power outages or sabotage against, for example, electricity, telecommunications or computer equipment — this constitutes grounds for relief entailing postponement of the time for performance and exemption from sanctions. If a Party’s performance is prevented in material part for longer than three (3) months due to such a circumstance, either Party has the right to withdraw from the Agreement in writing without liability for compensation.

17 Amendments

17.1 Individually agreed amendments of and additions to the Agreement must, in order to be binding, be made in writing and accepted by both Parties.

17.2 VIDD has the right to amend these General Terms with binding effect for the Customer, provided that the Customer is notified of the amendment no later than thirty (30) days before it enters into force. If the Customer does not accept the amendment, the Customer has the right to terminate the Agreement with effect from the date the amendment enters into force, provided that the termination has reached VIDD before that date, and to receive a proportional refund of fees paid in advance for the period thereafter. By continuing to use the Service after the entry into force, the Customer accepts the amendment.

17.3 VIDD may, however, at any time make non-material or editorial changes, changes to the Customer’s benefit, and changes required by law, regulation or a decision of a public authority, without prior notice. Such changes do not entitle the Customer to terminate the Agreement under clause 17.2.

17.4 The version of these General Terms in force from time to time, with version designation and date, is kept available on VIDD’s website.

18 Notices

18.1 Notices and information about the Service may be provided in the Service interface, on VIDD’s website, by email or by post. A notice in the Service interface or on the website is deemed given when published; a notice by email or post is deemed given when dispatched to the address specified by the Customer. Notices concerning amendments to terms or prices shall always be provided directly to the Customer by email or in the Service interface.

18.2 Notices from the Customer to VIDD concerning the Agreement shall primarily be sent by email to the address stated on VIDD’s website, and secondarily by post to VIDD’s registered address.

19 Miscellaneous

19.1 A Party may not assign the Agreement or its rights and obligations under the Agreement without the other Party’s written consent. VIDD is, however, entitled to assign the Agreement to a company within the same group or in connection with a transfer of all or a material part of its business, and to assign the right to payment.

19.2 The Agreement constitutes the Parties’ complete regulation of the matters it concerns and supersedes all prior written or oral undertakings and agreements on those matters.

19.3 Should any provision of the Agreement be invalid, this does not mean that the Agreement as a whole is invalid. Instead, the Parties shall adjust the provision as far as possible to give effect to the spirit of the Agreement. If the Parties cannot agree on an adjustment, the provision shall be deemed deleted and the remaining provisions shall continue to apply.

19.4 The headings in these General Terms are inserted for editorial purposes only and shall not form the basis for interpretation of the substantive provisions of the terms.

20 Governing law and disputes

20.1 The Agreement shall in all parts be interpreted and applied in accordance with Swedish substantive law.

20.2 Disputes arising in connection with the Agreement shall be settled by the Swedish general courts, with the Stockholm District Court as the court of first instance.